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Usage Info
Technical Info
Repair Info
Shop Info

Usage Info

Please refer to the Instructions for Use or Quick Start Manual.

The VOLCANO is turned on by activating the red switch. It is allowed to preheat 3-5 minutes. The material is put into the Filling Chamber and placed on top of the VOLCANO. The Valve Balloon is attached and the green switch is activated. The Balloon fills with vapor in 30 seconds to 1 minute, and once filled, the green switch is pressed again. The Filling Chamber is disconnected from the Valve Balloon and removed from the VOLCANO. The Mouthpiece is attached to the Balloon and the vapor is applied.

What are the uses of the VOLCANO?

The VOLCANO creates a convective stream of hot air that heats the flavors and aromas of material and creates a vapor (like steam, not smoke) that is captured in a heat resistant Balloon. The VOLCANO is used for aromatherapy, culinary, and mixology applications.

Is the VOLCANO easy to use?

The VOLCANO is very easy to use. The simple design allows a novice to become an expert in no time. Most users master the system in less than 10 minutes. There is manufacturer support, so if you do have questions, you can get them answered quickly. Checkout the Quick Start Manual to see how easy it is.

What determines the vapor quality in the Balloon?

The proportion of aroma, flavor and material are the key to the vapor quality in your Balloon. It is best to use quality material in limited quantity in the VOLCANO to achieve best results. Pay attention to how well the material is ground.

You can optimize the amount of vapor released into your Balloon. Pay close attention to the following factors:

Quality: The concentration of ingredients in the material.
Quantity: The amount of material in the Filling Chamber.
Surface Area: The finer the material is ground, the greater the surface area and the more vapor can be released.
Temperature: The higher the temperature, the more vapor will be released at once.

Use only the optimal vaporization temperature for your material. Be careful with increasing your temperature too much too soon. Excessively high temperature could make your material taste and smell more roasted.

Can the VOLCANO burn what you put into it?

No. The VOLCANO operates at temperatures below the combustion point at which material burns. This is confirmed by laboratory results, indicating that neither carbon monoxide nor carbon dioxide are generated. To ensure user’s safety, we have adjusted the controller so that critical air temperatures above 446°F (230°C) in the Filling Chamber cannot be reached.

What is the best temperature setting?

Because of the many applications and broad range of user preferences, there are many appropriate temperature settings. Use the plant list in the Instructions for Use as your reference.

Select your temperature as low as possible to start to avoid over roasting you material. Incrementally turn your setting up or down dependent on your preference. You can easily determine the appropriate temperature setting by observing the vapor generated in your Valve Balloon. The setting is perfect when a fine white mist is seen. If you see vapor which is barely visible, you will know that either the temperature is too low or the material vaporised is exploited. Thick and very dense vapor may be unpleasant to apply.

The VOLCANO ensures that the ingredients of a material are released gently in the Balloon. This allows you to repeat your vaporization with the same material in the Filling Chamber. You can reuse the material in the Filling Chamber several times until all of the flavor and aroma is completely released.

The flavor has little to do with the effect. Flavor inducers such as volatile essential oils vaporize much quicker than other ingredients. The initial flavor vanishes after the first few procedures, but the effect is undiminished. Flavor always depends on what you put in your Vaporizer. The Vaporizer does not influence the flavor in any way.

Why is there no vapor when I first fill the Balloon?

Refer to the Quick Start Manual. There are two factors: the Filling Chamber and the vaporized material. The Filling Chamber Cylinder has to reach the vaporization temperature before the material can be vaporized. The vaporized material will contain ingredients other than flavor and aroma, such as water vapor (humidity).

To avoid filling your Balloon with cold air or water vapor, you can preheat the filling chamber by setting the Filling Chamber on the hot air outlet of your VOLCANO without the Valve Balloon attached. Press the green AIR switch and allow hot air to warm up your material for a few seconds before placing the Valve Balloon on the Filling Chamber. This ensures that the Balloon is completely filled with flavor and aroma from the very beginning.

How long can the vapors be stored in the Balloon?

The Valve Balloon is not designed for storing vapor for more than one hour. The vapors in the Balloon will begin to condense on the Balloon Shell after a few minutes. There will be little condensation if you apply the Balloon Contents within 5-10 minutes. Like a good cup of coffee, it is best to enjoy it immediately.

How often do I need to change my Balloon?

You should change the Balloon when it gets dirty. A Balloon will last between 50 and 200 uses before it needs to be changed.

How do I remove/attach the Balloon?

Refer to Quick Start Manual. To change the SOLID VALVE Balloon, remove the Slipring. Older models may still have the Balloon Clip: remove the Clip (the part with teeth) by sliding the male teeth up and female teeth down (do not try to force the Balloon Clip open by pulling the teeth against each other). Remove the old Balloon from the Valve. Cut a length of new Balloon Material from the roll and tie off the end. Attach the new Balloon with the Balloon Fixation Ring and attach the Balloon Clip / Slipring for a tight seal.

For the EASY VALVE, simply take the new Balloon out of the box and you are ready to go.

How big can I make the Balloon?

The EASY VALVE Balloon comes in two sizes, regular 2 feet (60 cm) or extra large 3 feet (90 cm) length. The SOLID VALVE Balloon can be customized to any length between 1 to 10 feet (30 cm to 3 m) long.

How often do I need to clean my spare parts?

You should clean the spare parts when they get dirty. This will help to make the parts last longer and the machine perform at its best. Use the included Cleaning Brush to help keep you parts free of debris between cleaning.

How do I disassemble my spare parts?

Refer to Quick Start Manual. Place your spare parts into a dish of hot water and let them soak for 5 minutes. Completely disassemble your parts to make sure all residue can be removed. Sometimes it is necessary to use a screwdriver or pliers to separate really dirty parts.

How do I clean my spare parts?

Refer to Quick Start Manual. You may use rubbing alcohol or automatic dishwasher.

What is the Liquid Pad used for?

The Liquid Pad is used to vaporize the aromatic liquids (essential oils) of the plants. Please see the temperature table.

Which parts of the VOLCANO Vaporizer are subject to wear and tear?

Replace the SOLID VALVE Balloon when it becomes dirty. It is best to replace the SOLID VALVE Balloon in regular intervals (after 50 – 100 uses). Replace the Balloon after cleaning your Valve Set. The SOLID VALVE comes with a 10 feet/3 meters roll of bulk Balloon Material. It is sufficient for 3 – 5 Balloons.

You may also use other heat resistant oven bags. Please do not use any other plastic bags or clingwraps as these materials are not heat safe and may damage your parts. Replace the EASY VALVE Balloon when it becomes dirty (after 100 – 200 uses). Simply discard the old Balloon and replace it with a new one. Replace the Filling Chamber Screens once per year or when they become too dirty. Each VOLCANO Complete Set is furnished with 3 upper and 3 lower Screens.

Is there an odor created? Do non-smokers feel bothered?

No. There is only a minimal development of odors compared to smoking. No bothersome smoke is created. Non-smokers are not subject to any adverse effects when sharing rooms with users. You should not notice any odor in the room shortly after the application.

Technical Info

Is it worth it?/Why is the VOLCANO Vaporizer more expensive than other Vaporizers?

The VOLCANO is the best Vaporizer because it is made of top-quality material and craftsmanship. The VOLCANO is designed for high performance with extremely accurate temperature control. For this reason, you can enjoy the flavor of your material much better and with far greater efficiencythan with other methods. Other Vaporizers use low-quality materials with imprecise temperature control. This causes combustion and wastes material. And when a cheaper Vaporizer breaks, it is difficult or impossible to get the problem fixed.

Each VOLCANO comes with a 3 year manufacturer's warranty.

We use our own unique patented VOLCANO System Technology. This efficient and controlled technology allows you to achieve the best vaporization results. The VOLCANO gently heats material to release flavor and aroma without burning it. The vapors are collected in the Balloon, which allows you to apply the vapors separately from the device. You may apply the vapor comfortably, safely, and independently from the vaporization process.

The VOLCANO Vaporizer has an air pump to create a constant air flow. In combination with the heat exchanger, it sustains a precise air temperature. This allows you the greatest efficiency without compromising taste. The Valve Balloon delivers a simple, reliable, and convenient application. Altogether, the VOLCANO Vaporization System is the highest quality Vaporizer ever built.

How long does the VOLCANO last?

With proper care, the VOLCANO will give you continuous performance for years. In fact, the first VOLCANO produced in 2003 still works without fail.

How should I care for my VOLCANO?

Like any high-tech equipment, you should handle your VOLCANO with care. Make sure it is in a place where no one will trip over the power cord. Always use two hands when you carry it. Make certain it is packaged well during transport (the original box and Styrofoam are the best).

Keep your spare parts clean (cleaning and maintenance). This will result in the best performance and cause no unnecessary stress on the machine.

What is the difference between the VOLCANO CLASSIC and the VOLCANO HYBRID?

The main difference between the VOLCANO CLASSIC and VOLCANO HYBRID is the temperature readout and temperature control + the VOLCANO HYBRID has the ability to use a whip as well as balloons. The VOLCANO CLASSIC uses a bi-metallic thermostat to regulate the temperature and has a dial. The VOLCANO HYBRID has a digital heat sensor and an LED display. There is no difference in the overall effect.

The large LED dual-temp display of the VOLCANO HYBRID immediately and precisely reads the temperature. The VOLCANO HYBRID is accurate to ± 2.7°F (±1.5°C) degrees. The VOLCANO CLASSIC has a temperature accuracy of ± 9°F (±5°C) degrees. The VOLCANO HYBRID also offers a larger temperature range of 104° – 446°F (40° – 230°C) degrees compared to the VOLCANO CLASSIC’S range of 226° – 446°F (130° – 230°C) degrees.

Both VOLCANO units are fully interchangeable with either the SOLID VALVE System or the EASY VALVE System. Each model offers advanced air filtration. The VOLCANO operates very quietly with our enhanced silencer.

Both the VOLCANO HYBRID and VOLCANO CLASSIC have a 3 year manufacturer's warranty.

VOLCANO CLASSIC

Vaporization temperature adjustable between approx. 266° and 446°F (130° and 230°C)
Temperature accuracy ± 9°F (± 5°C)
Three Year Manufacturer’s Warranty
Robust, completely electromechanical design

VOLCANO HYBRID

Vaporization temperature adjustable between approx. 104° and 446°F (40° and 230°C)
Temperature accuracy ± 2,7°F (± 1,5°C)
Three Year Manufacturer’s Warranty
Precise electronic control
Extra large, digital LED display with set and actual temperature
Display changeover between °Celsius and °Fahrenheit
Automatic switch off
Ballon or whip

Both VOLCANO types have a shapely, brushed metal cone. We use odor-free materials in our construction that are food safe. The high-performance heating cartridge and a strong air pump can withstand the toughest demands. Integrated are an independent temperature fuse, Air Filter, and silencer. The heating element is made of steel clad ceramic. We use an aluminium heat exchanger to bring the air cleanly and reliably to the desired temperature.

Are EASY VALVE parts compatible with SOLID VALVE parts?

No. The EASY VALVE and SOLID VALVE are separate systems that do not share common parts, although both Valve Systems are compatible with the VOLCANO.

Are the EASY VALVE Balloons replaceable?

The EASY VALVE is designed to use preassembled Balloons, rather than bulk material like the SOLID VALVE. The EASY VALVE is not intended to have the user change the Balloon. Simply discard the old EASY VALVE Balloon and replace it with a new one.

How long does it take to fill up a Balloon?

It takes between 30 seconds to 1 minute to fill the Balloon, depending on the size (volume) of the Balloon.

What is the machine made of?

The VOLCANO Vaporization System is made of high-quality, food-safe materials: Heating Element: Steel clad ceramic; Heat Exchanger: Aluminium alloy; EASY/SOLID VALVE: Steel; Heat tempered ABS polymer Balloon: 100% polythene (food grade) Insulation: Cellulose Air System: 100% silicone (food grade)

Does the aluminium heat exchanger emit any substances which may be noticed?

No. The heat exchanger can reach a maximum temperature of 464°F (240°C). This temperature is well below the temperature threshold required to emit any substances from the material. To ensure user’s safety, we use heat resistant materials such as aluminium alloy AlMgSi (melting point 1220°F (660°C); boiling point 4566°F (2519°C). The University of Leiden in the Netherlands made an independent study of the maximum air temperature produced by the VOLCANO, indicating it was below the minimum for substance release.

Is there an automatic switch off feature?

There is a 30 minute automatic switch off on the VOLCANO DIGIT. There is no automatic switch off on the VOLCANO CLASSIC.

How long can I leave the machine on?

In general, it is appropriate to leave the VOLCANO on only when it is being used. Do not leave the VOLCANO on if it is unattended.

What is the best temperature setting?

Because of the many applications and broad range of user preferences, there are many appropriate temperature settings. Use the plant list in the Instructions for Use as your reference. Select your temperature as low as possible to start to avoid over roasting you material. Incrementally turn your setting up or down dependent on your preference.

You can easily determine the appropriate temperature setting by observing the vapor generated in your Valve Balloon. The setting is perfect when a fine, white mist is seen. If you see vapor which is barely visible, you will know that either the temperature is too low or the material vaporised is exploited. Thick, very dense vapor may be unpleasant to apply.

Where is the VOLCANO built?

Every VOLCANO is hand built in Tuttlingen, Germany. Please see VOLCANO to learn more.

How can the VOLCANO be damaged?

The VOLCANO is quite durable and cannot be damaged under normal use. It may be damaged if it is improperly used. Do not physically traumatize the VOLCANO by excessive force or dropping. While this damage can be repaired, it is not covered by the warranty.

Can the Balloons be washed and reused?

No. The Balloons are not designed to be washed. They are intended to be discarded after heavy use.

How should I carry my machine?

Always use two hands to carry the VOLCANO, just like a microscope in Junior High science class.

Where should I put my VOLCANO?

Like any high-tech equipment, you should handle your VOLCANO with care. Make sure it is in a place where no one will trip over the power cord.

Should I buy a carrying case?

If you plan to transport the VOLCANO, it is important to make sure it is securely packaged. The original box and Styrofoam is best. There are some aftermarket cases available, but these are not recognized as original VOLCANO merchandise.

Repair Info

Why is my Balloon not filling properly?

If the VOLCANO is not working as well as it did when it was new, it may be necessary to repair it. Sometimes a machine may be physically damaged and not work properly, or dirt may get inside the machine and need to be cleaned out. We can always fix a VOLCANO.

How do I get my machine repaired?

Please follow the link below and fill out the form provided: https://www.storz-bickel.com/rma Please note that we can only take care of your inquiry if receive the requested information.

How much do repairs cost?

Depending on the service, repairs cost about GBP 50 / EUR 60.

When we receive your VOLCANO we will inspect it to determine whether the malfunction is covered under our 3 Year Warranty for the VOLCANO. If it is a warranty issue, we will repair and return it to you free of charge. (Please refer to Instructions for Use for warranty information.)

For a non-warranty repair, we will notify you of the estimated cost of repair; including parts, labor and shipping.

What happens in the event of warranty or repair?

For a non-warranty repair, we will notify you of the estimated cost of repair; including parts, labor and shipping.

In addition to repairing the malfunctioning part, we clean, test the diagnostics, and replace any other parts that may need service. Our specialized technicians will restore any VOLCANO back to life.

What's covered by the warranty?

The warranty covers manufacturer defect for 3 years after purchase.

Do I need my receipt?

In the event of warranty service, please present a copy of the invoice or proof of purchase showing the date of purchase. If you do not have this info we will use the production date of the machine to determine warranty.

Do I need to register my machine for the warranty?

No. A copy of your invoice or receipt is enough.

My screws are loose, can I replace them?

Yes. Please contact Storz & Bickel with us your name and address and we will mail you a kit with replacement screws and a tool to install them. [CONTACT]

What is the most common problem?

The most common problem with the VOLCANO are dirty or misassembled spare parts. Please refer to the Instructions for Use.

Another problem is physical damage to the machine. Protect your investment! Place the VOLCANO where no one will trip over the cord, always carry it with two hands, and transport it in its original box with Styrofoam inserts in place.

Does the aluminium heat exchanger emit any substances which may be noticed?

No. The heat exchanger can reach a maximum temperature of 464°F (240°C). This temperature is well below the temperature threshold required to emit any substances from the material. To ensure user’s safety, we use heat resistant materials such as aluminium alloy AlMgSi (melting point 1220°F (660°C); boiling point 4566°F (2519°C).The University of Leiden in the Netherlands made an independent study of the maximum air temperature produced by the VOLCANO. Their results show that it is below the minimum for substance release.

Can I repair my machine myself?

No. Opening the machine will void the warranty. We do not send out any spare parts for the VOLCANO heat base, including switches, heating elements, thermostats, or pumps. Please refer to the repair instructions.

Only Storz & Bickel Company is authorized to carry out repairs to the electrical devices.

Shop Info

Where can I purchase the VOLCANO Vaporizer?

You can purchase your VOLCANO directly from us on our website or by calling our phone number. We ship the VOLCANO for FREE via UPS

Visit our Shop or give us a call!

Do you offer discounts/coupons?

Very rarely

Can I buy individual spare parts?

Yes, you can order any spare parts directly from us on our website or by calling us. If you lose any parts of the Valve Set (e.g. Valve, Filling Chamber, Mouthpiece), simply place your order in our Shop. If parts of the VOLCANO (Hot Air Generator) have been damaged or not functioning properly, you would need to send your VOLCANO to the repair facility in in Tuttlingen, Germany.

I am missing a piece, how do I get it replaced?

If you are missing a piece that is spare part, simply place your order in our shop. If you are not sure what piece you are missing or if you don’t see it on our website as a spare part, please call us directly for assistance. Please note: We do not send out any spare parts for the VOLCANO heat base, including switches, heating elements, thermostats, or pumps.

Can I order only the plastic part of the Valve/Filling Chamber?

Yes, you can purchase the Filling Chamber Housing by itself. Please refer to the Filling Chamber Housing for SOLID VALVE and EASY VALVE.

How is the order packaged?

Your order is packaged in a brown shipping box with no product description. The shipping label includes the return shipping address.

Why was my order rejected in the shop?

CVC - no match (CVC or expiration)

– If your order was rejected due to CVC no match, please verify your CVC code on the back of your credit card and the expiration date of your card.

AVS rejected (billing information ZIP)

– If your order was rejected due to AVS no match, please verify your billing zip code with your bank.

Issuer declined

– If your order was rejected due to Issuer declined, please contact your bank to resolve the issue.

Insufficient funds

– If your order was rejected due to insufficient funds, please make sure to deposit the needed funds first before processing your payment again.

Where are orders shipped from?

We ship all orders are the UK.

How long does it take for delivery?

The estimated delivery for UPS is 1-2 business days. Some EU countries can take from 2-7 business days.

Do you offer wholesale?

Yes, we offer wholesale to our distribution partners. If you are interested in becoming a distribution partner for the VOLCANO, please submit your written request to our office via email at supp[email protected].

Does someone have to sign for a delivery/Is a signature required?

Yes, we do require an adult signature for all VOLCANO purchases. We also require a signature for all purchases above GBP £50.00 / EUR 55.00.

What happens with my personal information?

We safely and securely store your personal information. All your information remains with us.

What happens with my payment information?

We do not store your payment information in our store. Also, we will shred your payment information immediately after taking your payment over the phone.